Refund Policy
RenovaLink Refund Policy
Effective Date: November 29th, 2025.
RenovaLink is committed to providing transparency and fairness in every project we facilitate. This Refund Policy explains how deposits, payments, and refunds are handled for homeowners, property managers, and investors who use our platform.
Deposits & Initial Payments
RenovaLink operates using a phase-based payment structure.
For homeowner projects, payments are typically divided into:
33.33% Deposit – To schedule and initiate the project
33.33% Mid-Project Payment – Once 50% of work is completed
33.33% Final Payment – Upon full completion of the project
The initial deposit is used to secure labor, scheduling, materials coordination, and project setup.
Refund Eligibility
A deposit may be eligible for a refund only if ALL of the following conditions are met:
Work has not started
No materials have been ordered or delivered
No labor has been scheduled or dispatched
No permits have been submitted
No project coordination services have been executed
If any of the above has occurred, the deposit is non-refundable.
Non-Refundable Situations
Deposits and payments are non-refundable in the following cases:
Work has already started
Materials have been purchased or delivered
The customer cancels after project scheduling
The customer delays or prevents project progress
The customer changes scope after approval
The customer refuses approved progress payments
Weather delays, permit delays, or third-party delays
RenovaLink is not responsible for delays caused by manufacturers, suppliers, inspectors, or municipalities.
Project Cancellations by Client
If the client cancels before work begins, RenovaLink may issue a partial refund after deducting:
Administrative fees
Scheduling & dispatch costs
Consultation & planning costs
Any third-party fees already incurred
If the project is cancelled after work begins, no refunds will be issued.
Contractor & Subcontractor Payments
RenovaLink acts as the project coordination and payment facilitator. Payments released to contractors or subcontractors for completed work are non-reversible and non-refundable.
Dispute Resolution
If a dispute arises, RenovaLink will:
Review the project scope and payment schedule
Verify work progress and documentation
Communicate with all involved parties
Assist in conflict resolution when possible
However, RenovaLink is not liable for workmanship disputes, as each contractor operates as an independent entity.
Chargebacks & Payment Reversals
Unauthorized chargebacks or payment reversals may result in:
Immediate suspension of project services
Legal collection actions
Administrative recovery fees
Permanent removal from RenovaLink services
Final Authority
All refund decisions are made at the sole discretion of RenovaLink Management, based on documented project status and incurred costs.
Contact Information
For billing or refund questions, contact:
RenovaLink Contact.renovalink@gmail.com (832) 461-3782 www.renovalinksolutions.com